THE CANADIAN SALARY SURVEYS

National Comprehensive Compensation Surveys

 

 

 2011 Canadian Salary Surveys Reports - AVAILABLE NOW!

ABOUT

THE CONTACT CENTRE SURVEY

SURVEY FEATURES

  • 37 Contact Centre Positions

  • Job families include Director/Manager, Customer Service Representatives, Technical Customer Support, Specialized Agents, Credit & Collections, Inbound & Outbound Sales, Quality Assurance and Training

  • Contact Centre Incentives, Benchmarking and Productivity indicators

  • Long-term incentive comparisons

2011 SURVEY POSITIONS

    

MANAGEMENT

CREDIT

Contact Centre Vice President

Credit/Collections Lead/Supervisor

Contact Centre Director

Credit/Collections Representative 2

Contact Centre Manager

Credit/Collections Representative 1

Market Research Director 

  

Contact Centre Project Manager 

SALES

   

Inbound Contact Centre Sales Representative 2  

CUSTOMER SERVICE REPRESENTATIVE

Inbound Contact Centre Sales Representative 1 

Contact Centre Supervisor/Lead 

Outbound Contact Centre Sales Representative 2

Contact Centre Representative 3 

Outbound Contact Centre Sales Representative 1  

Contact Centre Representative 2

Outbound/Market Research Representative 2 

Contact Centre Representative 1

Outbound/Market Research Representative 1

Internet Support Representative

  

Internal Help Desk Support

QUALITY ASSURANCE

   

Quality Assurance Manager  

TECHNICAL SUPPORT

Quality Assurance Facilitator 2  

Contact Centre Technical Support Representative 3 

Quality Assurance Facilitator 1 

Contact Centre Technical Support Representative 2   

  

Contact Centre Technical Support Representative 1

TRAINING/ADMINISTRATION

  

Contact Centre Analyst

SPECIALIZED AGENTS

Contact Centre Learning Manager

Specialized Agent Supervisor/Lead

Instructional Designer 

Specialized Agent 2

Contact Centre Trainer  

Specialized Agent 1

Contact Centre Resource Manager 

Dispatcher

Contact Centre Scheduler/Resource Coordinator 

 

Contact Centre Administrator 

SAMPLE REPORTS

SAMPLE DATA REPORTS


Sample Report - Part 1:

is a sample report on Salary Ranges and Base Pay

Sample Report - Part 2:

is a sample report on Variable Pay and Total Cash

CUSTOM DATA REPORTS: THE CHOICE IS YOURS


Flexible On-line Custom Reporting feature, providing what you need, when you need it.  

Choices include:

  • Custom Peer Comparisons

  • Combination of Positions and/or Locations

  • Choice of Percentiles

  • Report Format

  • Aging Calculator

  • No cost with selected survey participation

  • Wynford Group in-house produced Customized Reports, using our WynComp Database

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