THE
CANADIAN SALARY SURVEYS
National Comprehensive Compensation Surveys
ABOUT
THE CONTACT CENTRE SURVEY
SURVEY FEATURES
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31 Contact Centre Positions including Inbound & Outbound Sales, Technical Customer Support, Director/Manager, Supervisor/Lead, Quality Assurance, Training, Credit & Collections
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Contact Centre Incentives, Benchmarking and Productivity indicators
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Long-term incentive comparisons
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2009 SURVEY POSITIONS |
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MANAGEMENT |
SALES |
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Contact Centre Vice President |
Inbound Contact Centre Sales Rep. 2 |
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Contact Centre Director |
Inbound Contact Centre Sales Rep. 1 |
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Contact Centre Manager |
Outbound Contact Centre Sales Rep. 2 |
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Market Research Director |
Outbound Contact Centre Sales Rep. 1 |
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Contact Centre Project Manager |
Outbound/Market Research Rep. 2 |
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Outbound/Market Research Rep. 1 |
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TRAINING/ADMINISTRATION |
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Contact Centre Analyst |
QUALITY ASSURANCE |
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Contact Centre Learning Manager |
Quality Assurance Manager |
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Instructional Designer |
Quality Assurance Facilitator 2 |
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Contact Centre Trainer |
Quality Assurance Facilitator 1 |
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Contact Centre Resource Manager |
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Contact Centre Scheduler/Resource Coordinator |
CREDIT |
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Contact Centre Administrator |
Credit/Collections Lead/Supervisor |
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Credit/Collections Rep. 2 |
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CUSTOMER SERVICE Rep. |
Credit/Collections Rep. 1 |
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Contact Centre Supervisor/Lead |
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Contact Centre Rep. 3 |
TECHNICAL SUPPORT |
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Contact Centre Rep. 2 |
Contact Centre Technical Support Rep. 3 |
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Contact Centre Rep. 1 |
Contact Centre Technical Support Rep. 2 |
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Contact Centre Technical Support Rep. 1 |
SAMPLE REPORTS
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SAMPLE DATA REPORTS
is a sample report on Salary Ranges and Base Pay Sample Report - Part 2: is a sample report on Variable Pay and Total Cash
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CUSTOM DATA REPORTS: THE CHOICE IS YOURS
Choices include: |
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