Survey Schedule

Participant Input Packages Available	February 2018
Early Bird Participants Input Due Date (10% discount)	May 15, 2018
Participants Data Input Due Date	June 15, 2018
Initial Online Reports Distribution	Mid September 2018

Survey Features

• 8 Job Families with 41 Positions
• Includes specialized positions such as:
  • Help Desk
  • Quality Assurance
  • Inbound/Outbound Sales
  • Training and Scheduling
• Enhanced Questionnaire Form with drop-down boxes listing answer options.
• Comprehensive market data reports broken down by:
  • Location
  • Industry
  • Revenue (Size of Organization)
    
  Click here to view a sample report
• Detailed Employer Practices Report includes:
  • Contact Centre premiums, benchmarking and productivity indicators.
  • Industry-specific actual and projected salary budget increases
• COMPASS custom report tool is a flexible analysis tool that allows you to produce market comparison reports specific to your organization's needs and comparisons to your specific peer group.
  Click here to learn more about COMPASS

Click here to learn about more Survey Features

2018 Survey Positions

 

MANAGEMENT (5 positions) SALES (Inbound/Outbound) (6 positions) CUSTOMER SERVICE REPRESENTATIVES (9 positions) CREDIT/COLLECTIONS (4 positions) SPECIALIZED AGENTS (4 positions)  TRAINING/ADMINISTRATION (7 positions) QUALITY ASSURANCE (3 positions)  TECHNICAL SUPPORT (3 positions)

Survey Fees & Discounts